Spa Etiquette

Arrival  Please arrive 15 minutes prior to your initial booking time to complete your consultation form,   relax and allow us to be on time for all guests.


Reservations  Advanced bookings are necessary and recommended to ensure your preferred treatment and appointment time.  Walk-ins are subject to availability.


Cancellation Policy  24hours notice is required for cancelling appointments. Failure to give this notice may result in a cancellation fee. 


Pregnancy  Please notify us when booking your treatment so we can recommend suitable choices, we have wonderful treatments that are safe for pregnant women.


Privacy  Our caring and professional therapists have the utmost respect for your   privacy and will keep any personal information completely confidential. It is our intention to provide a safe, relaxing environment.


Communicating your preferences  All aspects of treatment can be modified to your taste: amount of light, and whether or not you choose to have a conversation or enjoy the treatment in silence. Our aim is for your experience to be as enjoyable and comfortable as possible.


Spa Manners Please keep noise to a minimum at all times in consideration for all guests. We ask you to please turn mobile phones to silent.


Perfume Because the emphasis should be on relaxation and others may have sensitivities, we request you not to wear perfume to a treatment, and please refrain from smoking just before you  arrive.


Retail Range Indulge in some retail therapy with our extensive range of wonderful products, great ideas for gifts are available.


Gift Vouchers please note that we no longer sell gift vouchers.